Shipping Policy

Worldwide Shipping Coverage

We proudly ship worldwide with a few exceptions.

Processing & Delivery Times

• Orders are processed Monday to Friday (excluding holidays)

• Processing time: 1–2 business days

• High volume periods: up to 5 business days

• You’ll receive a shipping confirmation with tracking as soon as your order ships

Estimated Delivery Times

• USA & Canada: 4–12 business days

• Europe & UK: 4–12 business days

• Australia, NZ & Oceania: 4–12 business days

• Latin America: 9–26 business days

• All Other Countries: 8–19 business days

Note: Delivery times may vary depending on local couriers, customs, weather, or transit delays.

Order Tracking

• You’ll receive your tracking number via email once your order ships

• Please allow 2–5 business days for tracking info to activate

• For tracking help, email support@amelienyc.com

Shipping Locations & Fulfillment

To ensure timely and affordable shipping, we may fulfill your order from different warehouses depending on your location.

Customs & Import Duties

• Some international shipments may incur duties or taxes upon arrival

• These fees are the customer’s responsibility

• Please check with your local customs office for potential charges

Shipping Address Accuracy

• Ensure all address info is correct before placing your order

• We cannot make address changes post-purchase

• If we make an error, we’ll send a replacement free of charge

Lost or Stolen Packages

• Considered lost if tracking shows no movement for 20+ days

• Contact support@amelienyc.com within 30 days of expected delivery for support

• If marked as “Delivered” but not received:

• Check your mailbox, front door, and with neighbors

• Wait 1–2 business days

• File a claim with your local carrier

• Then contact us with claim details

Support

• Business Hours: Monday–Friday, 9 AM–8 PM

• Response Time: within 1–2 business days

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